JAMactive will gladly accept returns of clean, unworn, unwashed merchandise for full refund or exchange within 30 days of the purchase date (Sorry - clearance items cannot be returned, exchange only.) We do our best to ensure our products are free of any manufacturing defects, so we will gladly accept any defective items back for full return or exchanges.

Proof of purchase, such as a copy of the original sales receipt or packing slip invoice and original tags attached (when applicable), is required for reimbursement of the full purchase price. Shipping is non refundable. If you are exchanging an item, we will ship exchanges back to you free via USPS priority mail.

Simply package your return with a copy of your receipt and send it to:

JAMactive
C/O Sounds Incredible Mobile
128 Federal Road
Danbury, CT 06811


For exchanges: please specify what item you would like in return, with item description, size and color noted. If you have any questions regarding returns or exchanges please email us at customerservice@jamactive.com